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Teletext Holidays Moving Too Quickly In Mobile?

By Dianne See Morrison - Thu 07 Aug 2008 06:56 AM PST

image Teletext Holidays, probably the main reason anyone still uses the ageing TV text brand, is going full-steam into developing its mobile offering, and plans to offer holidays for sale wirelessly. Mobile and products head Gary Merry sees it, a “successful mobile holiday portal” isn’t yet out there - though he reckons there is money to be made in additional services around such a site in things like location-based offers and downloadable guides.

Teletext launched its mobile offering in April, and will either buy or build mobile applications that can be used on its own channel, or licensed to other travel providers, Merry told Travolution.

It’s not hard to see why Teletext is eager to crack the mobile market. There was a time back in the late 90s when Teletext Holidays, through its clunky old TV text site, was responsible for shifting nearly one in six of all last-minute holidays and almost one in eight of all holiday packages sold in the UK. But those days are gone, thanks to the endless number of travel sites online, and the steady growth of digital text on TV.

But has Teletext Holidays jumped the gun in its bid to keep up its “first mover” advantage? The mobile site will start selling ski packages in the upcoming winter season, along with the other holiday deals it offers.

Problem is, the process isn’t exactly a seamless one - though you can browse the site for holidays, customers have to call into Teletext to fulfill their purchase. As Merry concedes: “It’s quite complicated technically to build the booking technology for package holidays into a mobile platform.” Plus, “there’s still a way to go” before people will actually book on their mobiles. “People like talking to people,” Merry notes.

Posted in: Companies, DMGT, Media, TV, Mobile

Tags: teletext holidays,


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1 Response:
  • From Dawn Cremin Fri 08 Aug 2008 02:26 AM

    Whilst I applaud Teletext’s innovation on mobile, MTT’s experience in the travel industry is that whilst mobile web sites can offer the full functionality of the traditional web, including reservations, plus additional mobile-specific features, what customers want to access on a mobile is different to what they want to access on a PC. When travel suppliers and intermediaries embrace this they find mobile to be an ideal means to deliver certain services that fit the context and provide a layer of differentiation over their competitors.

    For example, combining online and mobile services means a customer can book on the web then push the booking to their mobile device. Hotel guests can then retrieve their booking on mobile and see directions and maps to help them find their hotel. They can also amend bookings on-the-go, should their plans change. Airline customers can check flight status, purchase additional services, select their on–board seat from graphical seat maps and even check-in.

    From the mobile travel services MTT has already developed for travel clients, we are already seeing up to 10% of the number of unique users on the regular web site accessing the site on mobile. In the US, large airlines have over 100,000 unique accesses per month, a trend which is growing by up to 20% per month.

    Dawn Cremin, Head of Marketing, Mobile Travel Technologies Ltd (MTT)
    http://www.mttnow.com

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paidContent:UK covers the business of digital media for the U.K. and European markets.

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